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How 8e88a Handles Your Account Information

This page sets out what we collect when you open an account, deposit through bKash, Nagad or Rocket, or browse the lobby from your phone, and how that information is kept and used.

Wallet data protectionDevice and login recordsSupport-verified requestsCookie preferences
8e88a How 8e88a Handles Your Account Information
KEEPING YOUR DATA SAFE

Security Around Your Wallet and Login

Cookies and Device Checks

We use cookies to keep you logged in on mobile and to remember your preferred payment chip, whether that's bKash, Nagad or Rocket, between visits.

Account Security

Login attempts from a new device trigger an extra verification step before you reach your wallet balance or transaction history.

Retention Practice

We keep transaction and login records for as long as your account stays active, plus a short period after closure to resolve any open wallet disputes.

Requesting Changes

You can ask support to correct inaccurate account details or request account closure; how quickly this is actioned depends on verification and local regulatory steps.

REACH OUR TEAM

Ask Us About Your Stored Data

Team online

Live Chat

Open live chat from your account dashboard to ask what data we hold against your profile or to flag a login you don't recognise on your device.

Email Support

Send a written request through our support email if you want a copy of your account or wallet transaction history for bKash, Nagad or Rocket.

Wallet Verification Desk

If a bKash, Nagad or Rocket transaction reference doesn't match your ledger entry, our verification desk reviews the record with you directly.

Common Questions About This Policy

No. We only log the transaction reference number your wallet app generates after you confirm a transfer, never your PIN or wallet password.

Access is limited to support staff handling your specific ticket and the verification steps needed for wallet-related requests, not shared outside that scope.

You can request account closure and data deletion through support; timing and scope depend on your local law and any records we must retain for wallet disputes.

Availability of certain data rights depends on your local law and eligible regions, so treat this page as general practice rather than a fixed regional guarantee.

Reach out through live chat or email support with the correct information, and our team will verify and update your profile after a quick check.

Cookies also remember your preferred payment method chip, such as bKash, Nagad or Rocket, and help keep the mobile lobby loading correctly for your device.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.